FREQUENTLY ASKED QUESTIONS

ORDER & DELIVERY QUERIES

Can I order online and collect in store?

Yes, you can place your order online and contact our team to confirm if store collection is available for your selected product.

When will my order be delivered?

Delivery times depend on the product and your location. Most orders are delivered within the estimated timeframe shared at checkout or by our team after order confirmation.

How will my order be delivered?

Orders are delivered through our delivery team or logistics partners. Larger gym equipment may also include installation support depending on the product and service selected.

How do I track my order?

Once your order is confirmed, our team will keep you updated regarding delivery status. You can also contact us directly with your order details for an update.

Can I place an order over the phone or by email?

Yes, if you prefer, you can place an order by contacting our team through phone, WhatsApp, or email.

I’ve placed an order, but why isn’t it showing in My Account?

This may happen if the order was placed using a different email address or as a guest. Please contact our support team and we will help you locate your order.

Can I amend an existing order?

If your order has not yet been processed or dispatched, changes may be possible. Please contact us as soon as possible to request any amendments.

PRODUCT & STOCK QUERIES

Are all products shown on the website available in stock?

Stock availability may vary. Please contact us to confirm availability for a specific item before placing your order if needed.

Do you supply gym equipment for commercial use?

Yes, we supply both home-use and commercial-grade gym equipment for gyms, studios, hotels, corporate wellness spaces, and other facilities.

Can you help me choose the right equipment?

Absolutely. Our team can guide you based on your fitness goals, available space, and budget.

Do you offer products from international fitness brands?

Yes, we offer a wide range of trusted fitness brands, depending on availability.

INSTALLATION & ASSEMBLY

Do you provide installation services?

Yes, installation is available for selected products. Please check with our team when placing your order.

Is installation included in the product price?

This depends on the product and promotion. Some items may include installation, while others may have it as an additional service.

Do you provide gym setup services?

Yes, we can assist with gym planning, layout, equipment selection, and setup for both home and commercial projects.

WARRANTY, REPAIR & MAINTENANCE

Do your products come with a warranty?

Yes, most products come with a manufacturer or seller warranty. Warranty terms may vary depending on the brand and product.

Do you offer repair and maintenance services?

Yes, we provide repair and maintenance services for a variety of gym equipment.

Can you repair equipment not purchased from CoreFitness?

In many cases, yes. Our team can inspect the equipment and confirm whether repair service is possible.

How often should gym equipment be serviced?

This depends on usage. Commercial equipment usually requires more frequent servicing, while home-use machines may need periodic maintenance.

PAYMENT & RETURNS

What payment methods do you accept?

We accept common payment methods. Please check at checkout or contact our team for the latest options.

What should I do if my item arrives damaged?