Terms & Conditions

Website: www.corefitness.ae
Last Updated: 1st June, 2026

Welcome to CoreFitness.ae. These Terms & Conditions explain the rules for using our website and purchasing products or services from us. By accessing our website, browsing our products, placing an order, or using our services, you agree to these Terms & Conditions.If you do not agree with these Terms, please do not use this website.

1. About CoreFitness

CoreFitness.ae is an online platform for gym equipment, fitness products, installation support, gym setup solutions, and repair and maintenance services in the United Arab Emirates.

Throughout these Terms, “CoreFitness”, “we”, “our”, or “us” refers to the business operating www.corefitness.ae. “Customer”, “you”, or “your” refers to any person using the website, placing an order, or requesting our services.

2. Website Use

You agree to use this website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with website security, copy website content without permission, or use automated tools to collect data from the website.

We reserve the right to restrict access, cancel orders, or suspend services if we believe the website is being misused or if these Terms are violated.

3. Product Information

We aim to provide accurate product descriptions, images, specifications, prices, and availability.
However, minor differences may occur due to product updates, manufacturer changes, image lighting, or display settings.

Product images are for illustration purposes and may not always include accessories unless clearly mentioned in the product description.

We reserve the right to correct errors, update product information, change prices, or remove products from the website at any time without prior notice.

4. Orders

When you place an order on CoreFitness.ae, you are making an offer to purchase the selected product or service.
All orders are subject to acceptance, stock availability, payment confirmation, and delivery/service availability.

We may contact you to confirm order details, delivery location, installation requirements, or product availability before processing your order.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

1. Product unavailability
2. Incorrect pricing or product information
3. Payment issues
4. Delivery location limitations
5. Suspected fraudulent activity
6. Any other operational or technical issue

If payment has already been received for a cancelled order, the eligible amount will be refunded according to our refund process.

5. Pricing & VAT

All prices displayed on CoreFitness.ae are in UAE Dirhams unless stated otherwise.

Prices may include or exclude VAT depending on how they are displayed on the website. Where applicable, VAT will be charged in accordance with UAE tax regulations.

Prices are subject to change without prior notice. The final price will be confirmed at checkout or during order confirmation.

6. Payments

Payment options may be displayed at checkout or confirmed by our team before order processing.

Available payment methods may vary depending on the product, order value, delivery location, or service type.Orders will only be processed once payment has been confirmed, unless cash on delivery or another approved arrangement has been agreed by CoreFitness.

We do not store your credit or debit card details on our website servers. Online payments, where available, are processed through secure third-party payment providers.

7. Delivery

Delivery is available within selected areas of the UAE. Delivery timelines may vary based on product availability, customer location, order size, and installation requirements.

Estimated delivery dates are provided as guidance only and may change due to circumstances outside our control, including supplier delays, logistics issues, weather conditions, building access restrictions, or customer availability.

Large gym equipment may require proper access through lifts, staircases, corridors, doors, or loading areas. It is the customer’s responsibility to ensure that the delivery location is suitable for the ordered product.

Additional delivery charges may apply for remote areas, difficult access, special handling, or re-delivery due to customer unavailability.

8. Installation & Assembly

Installation or assembly may be available for selected products. Some products may include installation, while others may require an additional installation fee.

Installation does not include civil work, electrical work, wall drilling, floor modification, special mounting, dismantling of old equipment, or movement of existing equipment unless specifically agreed in writing.

Customers must ensure that the installation area is ready, accessible, clean, and suitable before our team arrives.

9. Returns, Exchanges & Cancellations

Returns, exchanges, and cancellations are handled according to our Return & Refund Policy.

In general, products must be unused, unassembled, undamaged, and returned in their original packaging to be eligible for return or exchange, unless the product is faulty or covered under warranty.

Products that have been assembled, installed, used, damaged after delivery, customized, specially ordered, or supplied on clearance/sale may not be eligible for return unless required by applicable law.

To request a return, exchange, or cancellation, please contact our support team with your order details.

10. Warranty

Warranty coverage depends on the product, brand, manufacturer, and usage category. Warranty details may vary between home-use, semi-commercial, and commercial-use equipment.

Using home-use equipment in a commercial or high-traffic environment may void the warranty. Customers are responsible for selecting products suitable for their intended use.

Warranty may not cover:

1. Normal wear and tear
2. Misuse, abuse, or negligence
3. Incorrect installation by third parties
4. Lack of maintenance
5. Damage caused by power issues, water, humidity, rust, or external factors
6. Unauthorized repairs or modifications
7. Consumable parts unless specifically covered

For warranty support, customers may be required to provide proof of purchase, product photos/videos, serial numbers, and details of the issue.

11. Repair & Maintenance Services

CoreFitness may offer repair and maintenance services for selected gym equipment. Service availability depends on the product type, brand, spare parts availability, customer location, and condition of the equipment.

Inspection or diagnosis charges may apply. Any repair estimate provided is based on the visible issue at the time of inspection.

Additional faults may be discovered during repair, which may require revised pricing or additional parts.
We do not guarantee that every machine can be repaired, especially if spare parts are unavailable, the equipment is heavily damaged, or the product is unsafe to use.

12. Gym Design & Setup Services

CoreFitness may provide gym planning, layout guidance, equipment selection, and setup support for home gyms, commercial gyms, hotels, studios, and corporate fitness spaces.

Any design, layout, or recommendation provided by CoreFitness is based on the information shared by the customer. Customers are responsible for ensuring that the location complies with building rules, safety requirements, authority approvals, electrical capacity, flooring requirements, and any other regulations applicable to the site.

13. Account Responsibility

If account registration is available on our website, you are responsible for keeping your login details secure.

You are responsible for all activity carried out under your account.Please notify us immediately if you believe your account has been accessed without permission.

14. Privacy & Data Protection

We respect your privacy and handle personal information according to our Privacy Policy.

We may collect information such as your name, contact details, delivery address, order details, and communication history to process orders, provide services, improve our website, and support customers.

We do not sell your personal information. We may share necessary information with delivery partners, payment providers, installation teams, service technicians, or other trusted service providers only where required to complete your order or provide our services.

15. Intellectual Property

All content on CoreFitness.ae, including text, images, graphics, logos, product layouts, website design, and other materials, is owned by or licensed to CoreFitness unless stated otherwise.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.

16. Limitation of Liability

To the maximum extent permitted by law, CoreFitness shall not be liable for indirect, incidental, special, or consequential losses, including loss of profit, business interruption, loss of data, or third-party claims.

Our total liability for any order or service shall not exceed the amount paid by the customer for the relevant product or service, except where prohibited by applicable law.

17. Force Majeure

CoreFitness shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, supplier delays, logistics disruptions, internet failures, power outages, or other unforeseen events.

18. Website Availability & Security

We aim to keep the website available and secure, but we do not guarantee that the website will always be uninterrupted, error-free, virus-free, or available at all times.

Customers are responsible for using secure devices, updated browsers, and safe internet connections when using the website.

19. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page and will become effective once published.

Your continued use of the website after changes are posted means you accept the updated Terms.

20. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.
Any disputes relating to the use of this website, orders, products, or services shall be subject to the jurisdiction of the competent courts in the United Arab Emirates.

21. Contact Us

For questions, complaints, order support, warranty requests, or service inquiries, please contact us through our website contact page.

Website: www.corefitness.ae
Email: support@corefitness.ae
Phone/WhatsApp:
Location: United Arab Emirates